In the printer properties, click on the Advanced tab then click "New Driver" button.Ĭlick on Windows Update to ensure the list of printers is fully populated (this may take a few minutes).Īfter the update finishes, scroll through the list of companies to HP and locate the HP Deskjet 9800 Printer. Go to devices and printers, locate your HP printer, right click and choose Printer Properties. Because it is a "hack", we can offer no guarantee it will work on your system. Shop for the Best Compatible HP Photo Papersīelow is a potential fix for the problem. For some reason as yet unknown, HP removed this feature from many printers starting in 2013. If you do not see a Custom option in the Size drop down menu, your printer's driver does not support custom sizes.
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